Privacy Policy

Last updated: Aug 1st, 2020.

We are delighted that you have chosen Albumexpert as your photo book, collage or wedding album service of choice! We respect your privacy and would like to assure you that we handle your photos and personal data carefully and in accordance with provisions of the Canadian data protection laws as well as the EU General Data Protection Regulation (GDPR). This Privacy Policy informs you of what data we collect, how it is used and how long we retain it.
By using the website and providing Personal Information to us, you acknowledge that you understand and agree to this Privacy Policy.

INFORMATION WE COLLECT AND RECEIVE

Personal Information is information that identifies you as an individual or relates to an identifiable person. We may collect the following personal information: Data you submit while using our website or services: Name, email address and the photos you upload when you start an order on our website. If you submit any Personal Information relating to other people to us, you represent that you have the authority to do so and to permit us to use such information in accordance with this Privacy Policy.

HOW WE MAY USE YOUR DATA

We may use your personal information for the following:

  • to communicate with you by responding to your requests, comments and questions.
  • fulfill your requests to design, print and deliver the books and albums you order from us
  • to send you marketing communications that we believe may be of interest to you (if you opt-in to the newsletter)
  • to allow you to share your books and albums via Social Media (optional)
  • as required by applicable law, legal process or regulation.
We do not share or sell a user's personal data to any third parties for advertising or marketing purposes.

COOKIES AND TRACKING TECHNOLOGIES

As most websites do, we use Cookies to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse our website. We use the following cookies:

Essential cookies

PHPSESSID: You session ID on the server, expires at the end of the session.
LoginEmail & LoginRemember: these are used to help autofill your email address on the login page. They expire in 2 hours.
Reviews.co.uk: We use this third party to collect and display customer reviews on our site.
A cookie is set which is used by the content network, Cloudflare, to identify trusted web traffic. Expires in 1 year.

Marketing cookies

We use Google Analytics, a web analytics service provided by Google, Inc. This analytical tool uses cookies and similar technologies to help analyze how people interact with our site. You can choose to opt out from tracking through Google Analytics cookies by visiting http://tools.google.com/dlpage/gaoptout.

We use Google AdWords and Remarketing with Google Analytics to advertise online, including for remarketing and interest-based advertising. These services allow third-party vendors, including Google, to display our ads on third-party sites across the Internet. You can learn about Google’s practices and exercise additional preference offered by Google by visiting www.google.com/settings/ads.

We use WisePops to offer an exit pop-up offer when we see you’re exiting the website the first time without starting an order. The cookies expire with the session, you can learn more about them here https://support.wisepops.com/more-info/data-and-cookie-policy

If you do not want information collected through the use of cookies, most browsers will allow you to automatically decline cookies, or be given the choice of declining or accepting the transfer to your computer of a particular cookie. If you choose to disable Cookies, some areas of the Website or Services may not work properly.

For more information about cookies visit https://www.aboutcookies.org.

Use of Facebook social plugins

This site uses social plugins from Facebook.com that allow you to share your photobook with family or friends. It also allows them to “like” a book you have shared with them. If you visit a website that contains such a plugin, your browser transmits information about the website and your interaction with it to Facebook. The purpose and scope of the data collection and the further processing and use of the data by Facebook as well as your rights and setting options for the protection of your privacy can be found in the data protection information of Facebook (http://www.facebook.com/policy.php). If you do not want Facebook to collect data about you via our website, you must log out of Facebook before visiting our website.

DATA TRANSFER AND RETENTION

Albumexpert operates a worldwide service, and as such may engage third party companies or individuals as service providers to support our business. This includes website hosting, data analysis and storage, payment processing, album design, order fulfillment and delivery, customer service, email delivery, and credit card processing. We take additional measures when information is transferred from the European Economic Area (EEA), including having standard clauses approved by the European Commission in our contracts. We also rely on European Commission adequacy decisions about certain countries, as applicable, for data transfers to countries outside the EEA. By using Albumexpert, you authorize us to transfer and store your information outside your home country and the European Economic Area (EEA), for the purposes described in this policy. The privacy protections and the rights of authorities to access your information in these countries may not be the same as in your home country. We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. While you can request your photos be deleted at any time, our standard retention and deletion period for your images is as follows:

Incomplete orders: photos are deleted within 45 days from the order deletion.
Active orders: photos are stored until the order is either deleted, or purchased.
Reorders: on purchase, we store a copy of your photos for 6 months to allow you to reorder copies or smaller duplicates. If you'd prefer to delete your images, you can do so from the My Portfolio section of your account on our website.
Share Link: On purchase, we send you a unique link to your album which can be emailed to friends & family, or shared via Social media. If you choose to delete your photos after purchase, this link will stop working after the photos have been deleted.

When you request for your photos to be deleted, please allow for up to 14 days for your photos to be removed from our servers. If you want them deleted immediately, please do this by yourself from the myportfolio section of your account.

IP ADDRESS

An IP Address may be identified and logged automatically in our server log files whenever a user accesses our services or makes a purchase. We use IP Addresses to help determine the country you are accessing our services from, to prevent against fraud and for administering our services.

AGE LIMITATIONS

Children under 16 are not allowed to use Albumexpert. If you are based in the EEA you may only use Albumexpert if you are over the age at which you can provide consent to data processing under the laws of your country, or if verifiable parental consent has been provided to us. Please contact us at admin@albumexpert.com if you have any questions or concerns about someones age.

SENSITIVE INFORMATION

We ask that you not send us or disclose any sensitive Personal Information to or through our service. This can include, but is not limited to health, biometrics or genetic characteristics, political opinions, religion or information related to racial or ethnic origin, criminal background etc.

SECURITY & PAYMENT PROCESSING

Albumexpert takes security of data very seriously.
All personal data collected is transferred and stored securely, using industry standard encryption protocols, and approved transfer mechanisms. Our team is trained on the importance of Privacy and Data Protection and will adhere to our relevant policies.

All payments are processed through secure 3rd party providers. We currently use Paypal (https://paypal.com) and its Subsidiary (https://braintreepayments.com/) to process all credit card payments. Albumexpert does not process or store your credit card information, or paypal login information.

YOUR RIGHTS

Under GDPR you have the right to access personal information that we processes about you. You can request from us information about -
  • The personal data we hold about you
  • The categories of personal data concerned
  • The purposes of the processing
  • Details to whom your personal data has/will be disclosed
  • How long we retain your personal data
  • If we did not collect the data directly from you, information about the source
You may also request from us the following-
  • That we update any incomplete or inaccurate data about you
  • Request that we delete your personal data in accordance with GDPR
To ensure your data is protected, if we receive a request from you to exercise your rights, we will ask you to verify your identity before acting on the request. You can exercise these right by emailing us at admin@albumexpert.com.

UPDATES TO PRIVACY POLICY

We may modify this Privacy Policy from time to time by posting updates on this page. Please check back periodically to view any updates.

CONTACTING ALBUMEXPERT

Please feel free to contact us if you have any questions about this Privacy Policy, or wish to exercise any of your statutory rights. We can be reached at admin@albumexpert.com, or via mail at the address below:

Albumexpert
804 Clark Boulevard,
Brampton, L6T 2E8,
Ontario,
Canada

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